denon avr-s960h manual
Denon AVR-S960H Manual: A Comprehensive Guide
Welcome! This detailed manual unlocks the full potential of your Denon AVR-S960H, covering connections, playback, settings, helpful tips, and technical specifications.
Congratulations on selecting the Denon AVR-S960H Integrated Network AV Receiver! This receiver is designed to deliver a premium home theater experience, combining powerful performance with user-friendly operation. This manual serves as your comprehensive guide, walking you through every aspect of setup, configuration, and operation.
The AVR-S960H is a versatile component, capable of handling the latest audio and video formats, including Dolby Atmos and DTS:X for immersive surround sound. Its integrated network capabilities, powered by HEOS, allow for seamless multi-room audio streaming and control. You’ll find detailed information regarding the front panel, display, rear panel connections, and remote control functionality within these pages.
This guide will help you understand the included accessories, establish initial connections, and fine-tune the receiver to match your specific home theater environment. Prepare to enjoy a world of cinematic sound and effortless control with your new Denon AVR-S960H!
Unboxing and Included Accessories
Carefully unpack your Denon AVR-S960H and verify that all components are present. The package should contain the AVR-S960H unit itself, a remote control unit, the remote control batteries, an AM antenna, an FM antenna, a setup guide, and a safety manual. It’s crucial to inspect all items for any signs of damage during shipping.
Before proceeding, take a moment to familiarize yourself with the included accessories. The remote control is your primary interface for operating the receiver, offering a wide range of functions. Ensure the batteries are correctly inserted for immediate use. The antennas are essential for tuning into AM/FM radio broadcasts.
Refer to the included index for quick reference. Keep the packaging materials for potential future transportation. If any items are missing or damaged, contact your dealer immediately. Proper unboxing and inventory are the first steps to enjoying your new Denon AVR-S960H!
Checking the Package Contents
Thoroughly inspect the contents of the box against the included packing list. You should find the Denon AVR-S960H receiver, a dedicated remote control unit, two AAA batteries for the remote, an AM loop antenna for AM radio reception, and an FM wire antenna for FM radio. Additionally, confirm the presence of a quick setup guide to assist with initial configuration and a comprehensive safety manual outlining important precautions.
Carefully examine each item for any physical damage incurred during shipping. Note any dents, scratches, or broken parts immediately and contact your retailer. Verify that all cables and accessories are accounted for. The included documentation is vital for understanding the receiver’s features and operation.
Retain the original packaging for potential warranty claims or future transport. A complete inventory ensures a smooth setup process and protects your investment;
Remote Control Overview
The supplied remote is your primary interface for controlling the Denon AVR-S960H. It features dedicated buttons for power, input selection, volume adjustment, and playback control. A central cursor pad with an ‘Enter’ button facilitates navigation through on-screen menus. Dedicated buttons provide quick access to surround sound modes, listening presets, and the HEOS multi-room audio system.
The remote also includes buttons for tuning to AM/FM radio stations, accessing setup menus, and controlling various audio parameters. Note the ‘Setup’ button for system configuration and the ‘Info’ button to display current source and audio format information. The operating range is dependent on battery strength and environmental factors.
Ensure proper battery insertion (two AAA batteries) for optimal functionality. Familiarize yourself with the layout for efficient operation.
Front Panel Features & Controls
The front panel of the Denon AVR-S960H provides essential controls and a display for quick access and status monitoring. Centrally located is the power button, initiating operation or placing the unit into standby mode. To the right, you’ll find the input selector, allowing you to cycle through connected sources – HDMI, phono, network, and more.
The display panel showcases the currently selected input, audio format being decoded (Dolby Atmos, DTS:X), volume level, and various settings. It also provides visual feedback during setup procedures. Additional buttons offer direct access to listening modes and the HEOS multi-room audio functionality.
These controls offer immediate adjustments without needing the remote control, enhancing user convenience.
Power Button and Standby Mode
The power button, prominently positioned on the front panel, controls the AVR-S960H’s operational state. A single press activates the receiver from standby, initiating the boot-up sequence and powering on all connected components. Pressing the button again returns the unit to standby mode, conserving energy while retaining the current settings.
In standby mode, the receiver consumes minimal power, allowing for quick resumption of playback. A dedicated indicator light on the display panel confirms the standby status. Note that some network features, like firmware updates, may still be accessible in standby.
Avoid repeatedly toggling the power button rapidly, as this could potentially disrupt the system’s operation. A proper shutdown sequence is always recommended.

Input Selector and Display Indicators
The input selector, located on the front panel, allows you to easily choose the active source for audio and video playback. Rotating the selector knob cycles through the available HDMI inputs, as well as options like Bluetooth, Phono, and Network streaming. The currently selected input is clearly displayed on the front panel.
Display indicators provide crucial information about the receiver’s status. These include the selected input, audio format being decoded (Dolby Atmos, DTS:X), volume level, and network connectivity status. Brightness adjustments are available within the settings menu to customize the display to your preference.
Pay attention to the display for error messages or notifications, which can help diagnose potential issues.
Rear Panel Connections: A Detailed Look
The rear panel of the Denon AVR-S960H houses a comprehensive array of connections for all your audio and video components. Careful attention to these connections is vital for optimal performance. You’ll find multiple HDMI inputs and outputs, including one with eARC (enhanced Audio Return Channel) support for simplified audio transmission to compatible TVs.
Robust speaker terminals accommodate various speaker configurations, allowing for flexible placement and customization. Dedicated connections for subwoofers are also present. For network connectivity, the AVR-S960H offers both an Ethernet port for a wired connection and built-in Wi-Fi for wireless access.
Additional connections include antenna inputs, and pre-outs for external amplifiers. Refer to the detailed diagram in this manual for precise port locations.
HDMI Inputs and Outputs (Including eARC)

The Denon AVR-S960H features multiple HDMI inputs, designed to connect various source devices like Blu-ray players, gaming consoles, and streaming devices. These inputs support 4K Ultra HD video with HDR (High Dynamic Range) for stunning visual clarity. Several HDMI outputs are provided to connect to your TV or projector, ensuring compatibility with different display setups.
Notably, one HDMI output supports eARC (enhanced Audio Return Channel). eARC allows for the transmission of high-quality audio formats, such as Dolby Atmos and DTS:X, from your TV back to the receiver, simplifying audio setup and eliminating the need for separate optical cables.
Always use high-speed HDMI cables to ensure optimal performance and compatibility with the latest audio and video standards. Proper HDMI configuration within the receiver’s settings is crucial for a seamless experience.

Speaker Terminals and Configuration
The Denon AVR-S960H provides robust speaker terminals to securely connect your home theater speakers. These terminals accommodate various speaker wire gauges, ensuring a stable connection for optimal audio transmission. The receiver supports configurations ranging from a basic 5.1 surround sound setup to a more immersive 7.1 or even Dolby Atmos enabled system.
Proper speaker configuration is vital for achieving the best possible sound quality. Within the receiver’s setup menu, you can define each speaker’s size (small or large), distance from the listening position, and crossover settings. Accurate configuration ensures balanced audio and optimal performance from each speaker.
Pay close attention to polarity (positive and negative terminals) when connecting speakers to avoid phase cancellation and ensure accurate sound reproduction.
Network and Connectivity Options (Ethernet, Wi-Fi)
The Denon AVR-S960H boasts extensive network connectivity, offering both Ethernet and Wi-Fi options for seamless integration into your home network. An Ethernet connection provides a stable, wired link for reliable streaming and control, ideal for minimizing interruptions. Alternatively, built-in Wi-Fi allows for wireless connectivity, offering flexibility in placement without the need for an Ethernet cable.

Connecting to your network unlocks a world of features, including access to internet radio stations, music streaming services like Spotify and Pandora, and firmware updates. Regular firmware updates ensure your receiver benefits from the latest improvements and bug fixes.
The receiver supports both 2.4GHz and 5GHz Wi-Fi bands, allowing you to choose the optimal frequency for your network environment.
Setting Up the AVR-S960H: Initial Configuration
Initial setup of your Denon AVR-S960H involves crucial steps to optimize performance. Begin by connecting your speakers, ensuring correct polarity and placement for immersive sound. Next, utilize the Audyssey MultEQ calibration system – a guided process using the included microphone – to analyze your room’s acoustics and automatically adjust speaker settings for the best possible sound quality.
Following speaker calibration, connect the AVR-S960H to your home network via Ethernet or Wi-Fi. This enables access to streaming services and facilitates firmware updates. Ensure you download and install the latest firmware for optimal functionality and bug fixes.
Finally, configure input sources and assign names for easy identification. This streamlined setup process ensures a user-friendly experience.

Speaker Setup and Calibration (Audyssey MultEQ)
Audyssey MultEQ is a cornerstone of the AVR-S960H’s setup process, dramatically improving audio quality. Begin by physically connecting all speakers, verifying correct wiring and placement according to your room’s layout. Then, connect the Audyssey microphone to the AVR and place it in the primary listening position.
Initiate the Audyssey calibration sequence through the on-screen menu. The AVR will emit test tones from each speaker, and the microphone captures the room’s acoustic response. This data is then used to automatically adjust speaker levels, distances, and equalization settings.
Follow the on-screen prompts carefully, completing measurements from multiple listening positions for optimal results. Audyssey ensures a tailored sound experience, compensating for room imperfections.
Network Connection and Firmware Updates
Connecting your Denon AVR-S960H to a network unlocks a world of features, including streaming services, HEOS integration, and crucial firmware updates. You can connect via Ethernet cable for a stable, wired connection, or utilize the built-in Wi-Fi for wireless convenience. Access the network settings through the AVR’s on-screen menu.
Once connected, the AVR can automatically check for firmware updates. Regularly updating the firmware is vital, as these updates often include performance enhancements, bug fixes, and support for new features.
The update process is usually straightforward, guided by on-screen instructions. Ensure a stable network connection during the update to prevent interruptions. Keeping your AVR up-to-date guarantees optimal performance and compatibility.
Playback Features and Supported Formats
The Denon AVR-S960H excels in delivering immersive audio experiences, supporting a wide range of playback features and formats. It’s fully equipped to handle Dolby Atmos and DTS:X, creating a three-dimensional soundscape that brings movies and music to life. Enjoy high-resolution audio formats for exceptional clarity and detail.
Beyond standard audio, the AVR-S960H seamlessly integrates with HEOS, Denon’s multi-room audio platform. This allows you to stream music throughout your home, controlling playback from a single app.
The receiver supports various input sources, including HDMI, optical, and USB, ensuring compatibility with your existing devices. Experience superior audio quality with the AVR-S960H’s advanced playback capabilities.
Dolby Atmos and DTS:X Support
The Denon AVR-S960H delivers a truly cinematic experience through its support for both Dolby Atmos and DTS:X immersive audio technologies. These formats move sound beyond traditional channels, adding height and depth for a more realistic and captivating soundstage.
Dolby Atmos enables sounds to be precisely placed anywhere in a three-dimensional space, including overhead, creating a truly enveloping experience. DTS:X similarly utilizes object-based audio to deliver immersive sound, adapting to your specific speaker configuration.
To fully utilize these features, compatible speakers and content are required. The AVR-S960H automatically detects and decodes Dolby Atmos and DTS:X signals, optimizing playback for your setup.
HEOS Multi-Room Audio Integration

The Denon AVR-S960H seamlessly integrates with the HEOS multi-room audio system, allowing you to stream music throughout your home. HEOS is a powerful platform that connects various Denon and Marantz audio products, creating a unified listening experience.
With HEOS, you can group speakers together to play the same music in sync, or play different music in different rooms. Control is managed through the intuitive HEOS app, available for iOS and Android devices. The app provides access to popular streaming services like Spotify, Pandora, Amazon Music, and more.
The AVR-S960H can act as a central hub for your HEOS network, or it can be added as a zone to an existing system. Enjoy effortless audio distribution and control with HEOS integration.
Advanced Settings and Customization
The Denon AVR-S960H offers a wealth of advanced settings to fine-tune your audio experience. These options allow for precise control over sound reproduction, catering to individual preferences and room acoustics. Explore settings like dynamic range compression, which manages volume levels for comfortable listening.

Customize your setup with detailed audio parameters, including channel level adjustments and equalization. The AVR-S960H provides tools for optimizing sound based on speaker placement and room characteristics. Further personalization is available through the setup menu, allowing adjustments to input assignments and naming conventions.
Unlock the full potential of your system by delving into these advanced features, tailoring the AVR-S960H to your specific needs and achieving optimal audio performance.
Audio Delay and Lip Sync Adjustment
The Denon AVR-S960H incorporates audio delay functionality, crucial for synchronizing sound with visuals, particularly when using multiple devices or experiencing lip-sync issues. This feature compensates for processing delays in your TV or other components, ensuring audio and video align perfectly.
Access the audio delay settings through the AVR’s setup menu, where you can adjust the delay in milliseconds (ms) for each channel. Fine-tune the settings until the audio and video are precisely synchronized. The AVR-S960H also supports automatic lip sync adjustment, utilizing signals from compatible devices.
Properly configured audio delay eliminates distracting discrepancies, enhancing your viewing and listening enjoyment. Experiment with the settings to achieve optimal synchronization for a truly immersive experience.
Crossover Settings and Subwoofer Management
The Denon AVR-S960H provides extensive control over crossover settings and subwoofer management, allowing for precise tailoring of your audio experience. Crossover settings determine the frequencies at which audio signals are directed to your speakers versus the subwoofer.
Adjusting the crossover frequency impacts the fullness of your main speakers and the depth of your bass. Higher crossover frequencies send more bass to the main speakers, while lower frequencies direct more bass to the subwoofer. The AVR-S960H allows independent crossover adjustments for each channel.
Subwoofer management features include level calibration and phase control, optimizing the subwoofer’s integration with the rest of your speaker system. Proper configuration ensures seamless bass response and a balanced soundstage.
Troubleshooting Common Issues

This section addresses frequent problems encountered with the Denon AVR-S960H, offering solutions to restore optimal performance. A common issue is No Sound Output; verify speaker connections, input selection, and volume levels. Ensure the AVR isn’t muted and the selected source is actively playing audio.
Network Connectivity Problems can arise during setup or operation. Confirm your network settings, check your router’s functionality, and attempt a firmware update; Restarting both the AVR and your router often resolves connectivity issues.
If experiencing HDMI issues, try different HDMI cables or ports. For display problems, check the video output settings. If issues persist, consult the Denon support website for detailed troubleshooting guides and FAQs.
No Sound Output Troubleshooting
Experiencing silence? Begin by verifying the fundamental connections: ensure all speaker wires are securely attached to both the AVR-S960H and your speakers. Double-check the input source selection – is the correct input chosen for your device? Confirm the master volume isn’t muted and is set to an audible level.
Next, investigate the audio settings within the AVR’s menu; Ensure the selected sound mode is appropriate for your content. Test with different audio sources (e.g., radio, Blu-ray) to isolate the problem. Try a different set of speaker cables to rule out a cable issue.
If still no sound, consult the speaker configuration settings within Audyssey to confirm proper channel assignments. A factory reset can sometimes resolve software glitches causing audio output failures.
Network Connectivity Problems
Encountering issues connecting your Denon AVR-S960H to your network? First, verify your home network is functioning correctly with other devices. Confirm the AVR is within range of your Wi-Fi router, or that the Ethernet cable is securely connected at both ends.
Within the AVR’s settings menu, navigate to the network configuration section. Ensure the correct network name (SSID) is selected and the password entered accurately. Try restarting both your AVR and your router – a simple reboot often resolves connectivity hiccups.
Check for firmware updates; outdated firmware can cause network instability. If using a static IP address, confirm the settings are correct. Consider temporarily disabling your firewall to see if it’s blocking the AVR’s access.
Remote Control Functions and Programming
The Denon AVR-S960H remote control provides comprehensive control over your home theater experience. Beyond basic functions like power, volume, and input selection, it offers direct access to streaming services and surround sound modes.
Programming the remote for use with other devices, such as your TV or Blu-ray player, is straightforward. Utilize the setup codes provided in the manual, or explore auto-search functionality within the remote’s settings. Remember to point the remote directly at the AVR’s front panel during programming.

Explore dedicated buttons for Audyssey setup, HEOS multi-room audio, and quick access to frequently used settings. Familiarize yourself with the layout for seamless operation and enhanced control over your audio system.
Understanding the Display Panel
The front panel display on your Denon AVR-S960H provides crucial information at a glance. It showcases the currently selected input, the active surround sound mode (like Dolby Atmos or DTS:X), and volume level. During setup, the display guides you through speaker configuration and Audyssey calibration.
Beyond basic information, the display indicates network connectivity status, firmware version, and any active streaming services. It also presents error messages should any issues arise, aiding in troubleshooting. Adjusting the display brightness is possible through the settings menu, ensuring optimal visibility.
Pay attention to indicator lights signaling power status and standby mode. The display is a central hub for monitoring and controlling your AVR’s operation.
Appendix: Technical Specifications
The Denon AVR-S960H boasts 7.2 channel processing, delivering immersive surround sound. It supports 8K video pass-through and upscaling, ensuring compatibility with the latest displays. Power output is rated at 75W per channel, providing ample amplification for most speakers.
Connectivity includes six HDMI inputs and one output, supporting HDCP 2.3. Network features encompass Wi-Fi, Ethernet, and Bluetooth for seamless streaming. Supported audio formats include Dolby Atmos, DTS:X, and high-resolution audio codecs like FLAC and WAV.
The AVR-S960H’s dimensions are approximately 17.3 x 6.0 x 13.1 inches, with a weight of around 19.4 pounds. It operates on a standard AC voltage of 120V and includes a comprehensive one-year warranty.